I'm trying to make the right choice as it going to be something we will stick with after Logmein have boosted their pricing to LogmeinCentral. I'm not an expert on this, and these are my personal views - so correct me if i'm wrong. So far we are trying to make a list of pro's and cons of each. We are trialling them at the moment and we are keen to hear other peoples views - especially if you have used all of them. I'm keen to know people opinions on these. Put together your criteria, test all the remote access solutions, and see what’s best for you.We are a small support company that need both quick support with a one off passcode and also permanent remote access to some computers and servers. And some will work better over limited internet connections if you have users who live rurally. Some are easier for the end-user to access. Some options include whiteboards and tools for online meetings that might replace things like Zoom or Microsoft Teams. However, what’s best for you requires looking at what pricing works for you and what features you need. We’ve compared four of the best remote desktop access solutions and in which situations they excel. Which Remote Desktop Support Solution Is Best for You? AnyDesk is the best remote access solution in our opinion. Security is also top of mind for AnyDesk with end-to-end AES encryption and RSA 2048 asymmetric key exchange. AnyDesk’s pricing makes it available to most people and the functionality is as great or better than any of the remote support apps on this list. It’s also the most user-friendly in our testing. AnyDesk has the greatest cross-platform capabilities supporting any operating system. If you’re supporting desktops and mobile devices in a corporate environment or providing remote support for IoT devices in an industrial setting, AnyDesk can help. Whether you want this just for yourself or for your corporate help desk, AnyDesk provides an affordable, powerful, easy to use solution. Price: $120/yr for a single user, $238/yr for 3 hosts and up to 3000 devices Platforms: Windows, Mac, Android, iOS, Linux, FreeBSD, Raspberry Pi, Chrome OS – Reports of connection loss without notification. – Ad-hoc support with client app downloadable by anyone. Best Remote Desktop App Overall: AnyDesk Pros There are also many reports of remote connection instability. So it may take some time to figure out exactly what is needed for your situation. There are several options for small businesses, managed service providers, and educational institutions. The enterprise option has all the features anyone may want, like session recording, remote reboot, and cloud options. Yet if you just need to remote control your own computer, this may be enough. The single-user plan has the lowest price but has limited features such as only being able to view one monitor at a time. The most affordable remote support app on the list, Splashtop does have complicated licensing and pricing. Price: $60/yr for a single user and up to $99/yr/user for business users Platforms: Windows, macOS, Android, iOS, Linux, Chrome OS – Not all features are available in all plans or on all devices Price: $450/yr for single admin, up to 200 managed devices to $1750.yr for 30 admins, up to 500 managed devices.īest Remote Desktop App for Limited Budget: Splashtop Pros Platforms: Windows, macOS, Android, iOS, Linux – Remote restart and wake on LANTwo-factor authentication – Ad-hoc support with client apps downloadable by anyone. – Screen blackout for private remote access Best Remote Desktop App for Linux: TeamViewer Pros LogMeIn used to have a free version but dropped it abruptly several years ago. It’s the ease of use that can make it worth the price for growing businesses and commercial use. A key feature is unattended remote access with Wake On LAN when support is required, but the user is busy with something else.Ĭentralized management of anti-virus and firewalls, plus Active Directory group policy management multiplies the capabilities of your smaller IT team. SMBs usually have a small IT team where each person does a bit of everything, so they need a remote desktop app that does a bit of everything also. It’s the variety of functionality that makes LogMeIn pro best for small businesses. Price: $350/yr for access to 2 computers up to $7,000/yr for access to 50 computers – Drag-and-drop file sharing between devices – Solid, fast connection to remote device Best Remote Desktop App for SMBs: LogMeIn Pros We’re looking at the four biggest remote access apps to see which is best for you. That’s where remote desktop access apps come in. Talking someone through a computer problem over the phone takes skill and patience because you can’t see what’s happening.
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